Contact Us

Use the form on the right to contact us.

You can edit the text in this area, and change where the contact form on the right submits to, by entering edit mode using the modes on the bottom right. 

1501 India St. Suite 103-197
San Diego, CA, 92101
United States

Shipping Info

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Shipping Info

What are my shipping options?

Downtown10 currently ships only in the US.

Our business hours are 8 am – 7 pm PST, Monday – Friday. Orders placed on weekends will ship the first business day of the week.

We currently offer 4 shipping options:

1.  U.S.Post Office (FREE Shipping. Does not include tracking.)

·    Most affordable shipping method

·    1-2 business days processing & handling

·    2-8 day business day shipping time

·    No insurance

2.  U.S.Post Office With Tracking

·    1 business day processing & handling

·    2-8 business day shipping time

3.  U.S. Post Office Priority Mail 2 Day Shipping

·    I business day processing & handling

·    2 business day shipping

4. U.S. Post Office Next Day

·    1 business day processing & handling

·    1 business day shipping

I think my order was lost in the mail. What do I do?

Downtown10 is not responsible for items lost in the mail.

When you make a purchase, you are provided with a tracking number if you select "U.S. Post Office With Tracking". If you notice that your package is not moving, or says it’s been delivered and it hasn’t, you will need to file a claim with the USPS, here: https://www.usps.com/help/claims.htm.

We strongly suggest selecting shipping option #2 that includes tracking. Still, please contact us, if your item does not arrive. We are the BEST at customer service!